FAQ

More About Us

 

We founded Fenek in 2014 as a small design studio and porcelain workshop.
 We wanted to create a place where we could experiment and implement our own projects.

Currently we employ more people. We produce single dishes as well as series.

 

 

Production

Each of our products is hand made in our studio in the Powiśle district of Warsaw.

 

Materials

We create all of our products from potter’s clay made in Poland or from stoneware clay

that we prepare according to our own recipe.
Our tableware is cast in molds and decorated with mineral dyes and/or glazes.

Some of it is partially or fully hand made

 

Utilization

The dishes are machine-washable and can be used in a microwave and electric oven.

 

Description

We take pains to ensure that the photos of our products, their descriptions and details provided on our website are as accurate as possible, however small differences in colour or texture may sometimes appear.
 

Each item is hand made, so our products differ slightly.

Please also note that all the dimensions are approximate.

 

Where To Buy

You can buy our products at our studio in Warsaw (Tamka 45b St.) and in London: 
DIY Art Shop (129 Shacklewell Ln, Hackney Downs, London E8 2EB, Great Britain)

 

Delivery

We send items from our store within 2-3 working days from receiving purchase confirmation.
We will notify you should it not be possible to send them within this time.


We send our products via courier service
The cost of delivery is 15 PLN for Poland and 15 EUR for the rest of the world.


We try to pack our dishes with as little damage to the environment as possible,

which is why we often fill the parcels with used materials.

 

Payments

Account number:
90 1140 2004 0000 3502 7628 5053

 

Return and Exchange Policy

According to the Polish Act of 2 March 2000 regarding the protection of certain consumer rights liability for damage caused by dangerous products (Official Journal of Laws No 22 of 31 March 2000, item 271), the Customer can change their mind within 14 days from the date of collecting the purchase (withdraw from the sales agreement without explaining the reason) and return the goods bought via the Internet.
 

Should you not be fully satisfied with products purchased at our store, you can send them back at your expense, without explaining why, to be exchanged or fully refunded. 


Our address is:
Fenek Studio ul. Tamka 45b 00-355 Warsaw

 

The goods must be unused and sent back within 14 days from the date of receiving the purchase.
The charge will be repaid to the bank account you give us(the value of your order minus the delivery fee) as soon as we obtain the returned product.


We regret to inform you that we cannot exchange or accept the return of used or damaged goods. Please note that we are not responsible for the condition of the product during the return shipment. When you send something back it is always advisable to keep the postage receipt.

 

Privacy

We will not pass on your personal data to any third party.

 

 

Any more questions?

Go to the CONTACT tab and let us know.